I got permanently banned and I don't know why

I got turned into a frog mid game and permanently banned. I’ve been playing this game since 2024 and have 1,000 hours. I’ve never cheated in any competitive game ever. I have absolutely no idea why I’m banned. Can anyone help me? Is there some sort of appeal system?

this user have said he was doorman in this match that got him banned:
87710002

@Yoshi a known doorman bug causes permanent game ban, anticheat triggers off based on going through portals too fast, specially in Base it seems. User said in discord was going through doors just before the ban

some more reports are related to this issue:

gammaton

Post in thread ‘Doorman permaban bug, id 53130683’

Early on when Doorman dropped there were some people getting false positive bans from using doors, that was fixed at the time but I guess it’s happening again now. Hope they revert your ban

♥ Rλyne Rat ♥

Post in thread ‘False (or not) permanent ban’

Dkfl20018 said:

There are 2 reasons why the ban could have happened, abuse of the bug on doorman for passing through walls or my friend banned me while we were playing in the sandbox and it turned out that I was playing with cheats and he clicked ban (I did not play with any cheats).Please explain the reason for the ban and unban me if possible.
P.S. the picture was translated by an automatic translator
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those who were banned by the doorman bug were unbanned automatically so this is unlikely.

also this part makes no sense. were you or were you not using cheats at some point?

Dkfl20018 said:

it turned out…
Click to expand…

some might have valid bans, but overall this bug is existent in the game and i feel like it degrates anticheat logs

@Yoshi Can you please review this?

Yeah buddy, 68% accuracy and 35+% headshot accuracy in last matches 1780977276900.png

1780977164217.png
Yeah, i wonder why you got banned

Playeroth said:

this user have said he was doorman in this match that got him banned:
87710002

@Yoshi a known doorman bug causes permanent game ban, anticheat triggers off based on going through portals too fast, specially in Base it seems. User said in discord was going through doors just before the ban

some more reports are related to this issue:

gammaton

Post in thread ‘Doorman permaban bug, id 53130683’

Early on when Doorman dropped there were some people getting false positive bans from using doors, that was fixed at the time but I guess it’s happening again now. Hope they revert your ban

♥ Rλyne Rat ♥

Post in thread ‘False (or not) permanent ban’

Dkfl20018 said:

There are 2 reasons why the ban could have happened, abuse of the bug on doorman for passing through walls or my friend banned me while we were playing in the sandbox and it turned out that I was playing with cheats and he clicked ban (I did not play with any cheats).Please explain the reason for the ban and unban me if possible.
P.S. the picture was translated by an automatic translator
Click to expand…

those who were banned by the doorman bug were unbanned automatically so this is unlikely.

also this part makes no sense. were you or were you not using cheats at some point?

Dkfl20018 said:

it turned out…
Click to expand…

some might have valid bans, but overall this bug is existent in the game and i feel like it degrates anticheat logs
Click to expand…

Armroker said:

Yeah buddy, 68% accuracy and 35+% headshot accuracy in last matches View attachment 112077

View attachment 112075
Yeah, I wonder why you got banned.

And if we dig a little deeper into your match history, the picture becomes clear. Just a few months ago, you had an average accuracy of around 32–38% with 10–12% headshot accuracy. Normal average player accuracy.
But then, in the last few weeks, your accuracy suddenly spiked to 60–65% and your headshot accuracy spiked to 25–30%, which is a clear sign of using cheats. Which match got you banned? This one: 87644124.

Nex time - dont cheat.
Click to expand…

Yeah, that is pretty high. But It’s probably not because I’ve been playing FPS games for 13 years, or have over 7,000 hours in Counter-Strike, or have 1,000 hours in this game.

Most importantly, and probably the most useful thing to do here, is simply watch my games. You can go through my last 20 matches and point out exactly where I supposedly aimbotted, because I’d genuinely like to see it myself.

I’ve been playing this game nonstop for the past 6 months. Why would I randomly start cheating in a game I love that’s not even released yet?

arogaa27 said:

Yeah, that is pretty high. But It’s probably not because I’ve been playing FPS games for 13 years, or have over 7,000 hours in Counter-Strike, or have 1,000 hours in this game.

Most importantly, and probably the most useful thing to do here, is simply watch my games. You can go through my last 20 matches and point out exactly where I supposedly aimbotted, because I’d genuinely like to see it myself.

I’ve been playing this game nonstop for the past 6 months. Why would I randomly start cheating in a game I love that’s not even released yet?
Click to expand…

I don’t know.
But you cheated, got punished. That the end of the story.

Armroker said:

I don’t know.
But you cheated, got punished. That the end of the story.
Click to expand…

End of the story is just insane when you didn’t even see the games. For both of our sakes, don’t make assumptions like this without knowing what actually happened. I’ve never downloaded cheats in my life and never will. This is 100% a false ban.

arogaa27 said:

End of the story is just insane when you didn’t even see the games. For both of our sakes, don’t make assumptions like this without knowing what actually happened. I’ve never downloaded cheats in my life and never will. This is 100% a false ban.
Click to expand…

I’m sorry to bother you, I found myself in a similar situation, unfortunately there is no official response yet.

The only thing I wanted to clarify is whether you have used the Statlocker Companion app through Overwolf?

I suppose he could have been another flag for anti-cheat, which in my case led to a ban, combined with a high percentage of accuracy and reports in matches from time to time.

In any case, I hope that you will be unbanned soon.

Armroker said:

I don’t know.
But you cheated, got punished. That the end of the story.
Click to expand…

vibe banning

arogaa27 said:

I got turned into a frog mid game and permanently banned. I’ve been playing this game since 2024 and have 1,000 hours. I’ve never cheated in any competitive game ever. I have absolutely no idea why I’m banned. Can anyone help me? Is there some sort of appeal system?

Steam Community :: Jamingus Quantum
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The last game you played didn’t look like you had walls or aim-bot BUT i think you got banned because you bug abused doorman doors heavily before the patch. Don’t abuse bugs for Elo next time I guess.

Okiniri said:

I’m sorry to bother you, I found myself in a similar situation, unfortunately there is no official response yet.

The only thing I wanted to clarify is whether you have used the Statlocker Companion app through Overwolf?

I suppose he could have been another flag for anti-cheat, which in my case led to a ban, combined with a high percentage of accuracy and reports in matches from time to time.

In any case, I hope that you will be unbanned soon.
Click to expand…

No bother at all. I just checked and I did have overwolf, just uninstalled it, but I didn’t have statlocker companion. I also haven’t even opened the deadlock mod manager in a long time (though I doubt that would effect anything).

its definitely for sure related with doorman teleportation false-positive

Hammer said:

The last game you played didn’t look like you had walls or aim-bot BUT i think you got banned because you bug abused doorman doors heavily before the patch. Don’t abuse bugs for Elo next time I guess.
Click to expand…

Yeah, I did do that, and I’ll admit it. But there’s no way I “abused it heavily.” I saw a video on YouTube, thought it was funny, and tried it in a few games. Most of the people I used it on got out anyway, and this was over a month ago.

That’s why it doesn’t make much sense to me. If that was the reason, why would the ban happen now instead of when it actually occurred? And why would it be a permanent ban? A permanent ban for trying a known bug in a handful of matches a month ago seems extremely disproportionate.

I’m not saying it was a good thing to do, but I genuinely don’t believe that’s what led to this ban. The timing and severity just don’t add up to me.

Can you please take a look at this @Yoshi

@Yoshi

Playeroth said:

its definitely for sure related with doorman teleportation false-positive
Click to expand…

@Yoshi

Hammer said:

The last game you played didn’t look like you had walls or aim-bot BUT i think you got banned because you bug abused doorman doors heavily before the patch. Don’t abuse bugs for Elo next time I guess.
Click to expand…

How can there be a second time? Secondly, pretty sure the game is in testing. To ban someone perma for abusing bugs in a PLAY TESTING is absolutely insane.

arogaa27 said:

Yeah, that is pretty high. But It’s probably not because I’ve been playing FPS games for 13 years, or have over 7,000 hours in Counter-Strike, or have 1,000 hours in this game.

Most importantly, and probably the most useful thing to do here, is simply watch my games. You can go through my last 20 matches and point out exactly where I supposedly aimbotted, because I’d genuinely like to see it myself.

I’ve been playing this game nonstop for the past 6 months. Why would I randomly start cheating in a game I love that’s not even released yet?
Click to expand…

That doesn’t explain how it suddenly increased. What is your defense?

ReportingBugs said:

How can there be a second time? Secondly, pretty sure the game is in testing. To ban someone perma for abusing bugs in a PLAY TESTING is absolutely insane.

That doesn’t explain how it suddenly increased. What is your defense?
Click to expand…

My only defense is the gameplay itself. Anyone can watch my games and they won’t find anything that suggests I’m aimbotting or cheating because its not there. And honestly, does having good games automatically make someone a cheater? Especially on the heroes I’ve spent the most time playing? Do I really need to defend good games? Everything is there, I have nothing to hide, I don’t cheat, never have, never will.

@Yoshi

Armroker said:

Yeah buddy, 68% accuracy and 35+% headshot accuracy in last matches View attachment 112077

View attachment 112075
Yeah, I wonder why you got banned.

And if we dig a little deeper into your match history, the picture becomes clear. Just a few months ago, you had an average accuracy of around 32–38% with 10–12% headshot accuracy. Normal average player accuracy.
But then, in the last few weeks, your accuracy suddenly spiked to 60–65% and your headshot accuracy spiked to 25–30%, which is a clear sign of using cheats. Which match got you banned? This one: 87644124.

Nex time - dont cheat.
Click to expand…

Case Solved